Refund Policy

Overview

At Banana Nano AI, we strive to provide exceptional AI image generation and processing services. This Refund Policy outlines our refund and cancellation procedures for both subscription plans and credit purchases.

Subscription Refunds

Cancellation Policy

• We operate under a Cancel at Period End policy for all subscriptions
• When you cancel your subscription, your service will continue until the end of your current billing period
• No refunds are provided for partial billing periods
• You will retain access to all premium features until your subscription expires

Monthly Subscriptions

• Monthly subscriptions can be cancelled at any time
• Service continues until the end of the current month
• No automatic renewal occurs after cancellation
• No prorated refunds for unused days within the billing period

Annual Subscriptions

• Annual subscriptions can be cancelled at any time
• Service continues until the end of the 12-month period
• Credits are distributed monthly according to your plan
• No refunds for unused months or undistributed credits

Credit Refunds

Credit Purchase Policy

• Credit purchases are generally non-refundable once processed
• Credits do not expire and remain in your account indefinitely
• Unused credits can be used for any AI image generation or processing services

Exceptions for Credit Refunds

Credit refunds may be considered in the following exceptional circumstances:

• Technical issues prevented the use of purchased credits
• Duplicate or erroneous charges due to payment processing errors
• Service outages that significantly impacted your ability to use credits
• Fraud or unauthorized transactions

Refund Request Process

How to Request a Refund

1. Email Support: Contact us at [email protected]
2. Include Information:
   • Your account email address
   • Order number or subscription ID
   • Reason for refund request
   • Supporting documentation (if applicable)

Processing Timeline

• Refund requests are reviewed within 5-7 business days
• Approved refunds are processed within 10-14 business days
• Refunds are issued to the original payment method
• You will receive email confirmation once the refund is processed

Billing and Payment Issues

Payment Failures

• Failed subscription renewals result in service suspension
• Account access is restored upon successful payment
• No refunds for temporary service interruptions due to payment issues

Disputed Charges

• Contact us before disputing charges with your bank or credit card company
• We work to resolve billing discrepancies quickly and fairly
• Chargebacks may result in account suspension pending resolution

Service Interruptions

Planned Maintenance

• Scheduled maintenance is announced in advance
• No refunds for brief planned service interruptions
• Extended maintenance may qualify for credit compensation

Unplanned Outages

• Technical issues are resolved as quickly as possible
• Significant outages may qualify for credit compensation or service extensions
• Compensation is determined case-by-case based on impact and duration

Fair Usage Policy

Account Violations

• Accounts that violate our Terms of Service may be suspended without refund
• Prohibited activities include:
  • Uploading inappropriate or illegal content
  • Attempting to abuse or exploit our AI services
  • Violating intellectual property rights
  • Creating content for fraudulent purposes

Refund Forfeiture

• Refunds may be denied for accounts with policy violations
• Users who engage in abusive behavior forfeit refund eligibility
• Multiple accounts or attempts to bypass restrictions void refund rights

Special Circumstances

EU Consumer Rights

• Users in the European Union have additional rights under EU consumer protection laws
• The 14-day cooling-off period applies to digital content purchases
• Right of withdrawal may be waived once service delivery has begun with your consent

Promotional Credits

• Credits earned through promotions, referrals, or bonuses are non-refundable
• Promotional credits cannot be exchanged for cash or refunds
• Special offer terms may include additional refund restrictions

Modification and Updates

Policy Changes

• This Refund Policy may be updated periodically
• Changes are effective immediately upon posting
• Continued use of our service constitutes acceptance of policy updates

Notification

• Significant policy changes will be communicated via email
• Users are responsible for reviewing updated policies
• Previous versions of this policy may be requested for reference

Contact Information

For refund requests, billing questions, or policy clarifications:

Email: [email protected]
Subject Line: Refund Request - [Your Account Email]

Please include all relevant details to expedite your request. Our support team is committed to providing fair and timely resolution to all refund inquiries.

Limitation of Liability

Our total liability for refunds is limited to the amount paid for the specific service or credits in question. We are not liable for indirect, consequential, or special damages arising from service use or refund delays.

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Last Updated: January 2025

This Refund Policy supplements our Terms of Service and Privacy Policy. For complete terms and conditions, please review all applicable agreements.